QUESTIONNAIRE FORM FOR CUSTOMER’S SATISFACTION DEGREE
Customer’name:
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Serial No:
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Item
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Grade
Standard
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Customer comment
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Remark
|
|
1
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PRODUCT QUALITY
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FULL SCORE 50
|
|
|
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99.5%<UNPACKING CONFORMING RATE≤100%
|
50
|
|
|
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99.0%<UNPACKING CONFORMING RATE≤99.5%
|
40
|
|
|
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98.0%<UNPACKING CONFORMING RATE≤99.0%
|
35
|
|
|
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96.0%<UNPACKING CONFORMING RATE≤98.0%
|
30
|
|
|
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UNPACKING CONFORMING RATE≤96.0%
|
0
|
|
|
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2
|
THE PACKING ,ATTACHMENT AND APPEARANCE OF PRODUCT
|
FULL SCORE10
|
|
|
|
|
COMPLETEPACKING,ATTACHED DOCUMENT,ATTACHMENTAND LOGO
|
4
|
|
|
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PACKING PROTECTIVE EFFECT
|
3
|
|
|
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GOOD AND TIDY APPEARANCE
|
3
|
|
|
|
3
|
DELIVERY
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FULL SCORE20
|
|
|
|
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DELEVERY 100% ON TIME
|
10
|
|
|
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THE REQUIREMENT OF URGENT DELIVERY CAN BE MET
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4
|
|
|
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NO EXTRA FREIGHT CHARGES
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2
|
|
|
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NO DELIVERY MORE OR LESS ORDERED QUANTITY
|
2
|
|
|
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MAINTENANCE OF DELIVERY RECORD
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2
|
|
|
|
4
|
THE RESPONSE TO THE CUSTOMER
|
FULL SCORE20
|
|
|
|
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THE CUSTOMER COMPLAINTS CAN BE RELIED WITHIN STIPULATED TIME
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6
|
|
|
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HAVING ENOUGH SPARE PRODUCT AND SPARE PARTS
|
6
|
|
|
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MAINTENANCE IN TIME AND CONTACT AVAILUBLE AT ANY TIME
|
4
|
|
|
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NUTUAL FAITH ,RESPECT AND EASY COMMUNICATION WITH CUSTOMERS
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4
|
|
|
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TOTAL SCORES
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|
|
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We shall appreciate it if you could fax or send by e-mail this investigation form with its supplementary page or your opinion and suggestion to our trade dept. Our company address : Guanhaiwei Industry Development District Zhejiang Prov., China (315315).
TEL:+86(0574)-63616918
FAX:+86(0574)-63625096